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Though claims adjustment and administration represent our core business, we have developed additional services that are components of any good claims handling organization. At the request of our customers, we have unbundled several of these services to offer qualified organizations.

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Loss Control Services

Through our work with a variety of customers and evaluating programs and risks that differ in line of business, size and scope, North American Risk Services (NARS) has a broad range of experience addressing loss control. Our practical, results-oriented approach will provide valuable information to help drive important underwriting and risk management decisions.

The NARS Advantage


  • Custom Approach/Surveys
  • In Person/Off Site
  • All Lines of Business
  • Availability Nationwide


  • Multi-disciplined
  • Highly Credentialed
  • Average over 20 years of experience

With an intimate view of accident causes, consistent damages, jurisdictional issues etc., we are able to conduct an in-depth trend analysis that can identify what areas need further evaluation. In the spirit of true partnership, NARS serves as a complete resource for its customers. We value the team-oriented approach where we work together to create viable solutions.

The combination of data, expert observations and recommendations will give you greater insight on what can be done to mitigate your risk and, in turn, help control costs and increase your bottom line.


  • Loss Control Evaluations
  • Loss Control Consultative Service
  • Loss Control Industrial Hygiene Evaluations
  • Loss Control Telephone Surveys
  • Ergonomic Assessments
  • HPR Service
  • Insurance to Value Surveys
  • Photographs/Diagrams
  • Unique Form Development

SIU ImageOur in-house Special Investigation Unit (SIU) works with NARS examiners to combat fraud. Through training and investigation, our experienced claims professionals are able to recognize the latest schemes and actively prevent fraud. Algorithms within our claims management system detect suspicious activity and alert adjusters and the SIU team, thus providing our clients with additional protection.

Salvage ImageTo ensure maximum recoveries on your claims, NARS has developed a unit specifically dedicated to subrogation and salvage. Our workflows are geared toward early identification of potential recoveries. This allows our experienced specialists to become involved very early in the claims cycle and results in the optimal results for your program. We also offer subrogation audits of past claims to identify potential recovery opportunities.

Claims Auditing ImageQuality is the heart of limiting the cost of losses. We have designed our proprietary Trend Analysis Program to provide objective measures of quality in key areas:

  • Coverage analysis
  • Liability investigation
  • Documentation
  • Customer service
  • Adjustment expense control
  • Reserving
  • Legal handling
  • Subrogation
  • Loss cost control