2019-08 Workers’ Compensation Unit Manager

Join our Team!

NARS is a privately owned, rapidly growing third party claims administrator. Although we have offices nationwide, NARS maintains a close-knit family feel.

Duties and Responsibilities:

  • Senior level claims position
  • Able to efficiently supervise unit of 5-8 claims people and their respective caseloads
  • Adhere to all file handling standards, NARS’ Best Practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers and clients
  • Manage unit functionality within the department, ensuring the unit is reporting, settling claims and following other processes set out by management and client guidelines
  • Responsible for overseeing adequate reserving of claims files, quality, and the efficient claim handling of files assigned to unit
  • Maintain appropriate diary on pending claims within the unit
  • Responsible for approval of the assignment of legal defense of claims
  • Responsible for appropriate unit activities as relate to the litigation process, timely reporting of litigated files to management and round table discussions
  • Handle performance evaluations, attendance reporting and miscellaneous personnel issues
  • Responsible for client satisfaction, claim reviews and audit results for the unit
  • Responsible for ensuring appropriate licensing within the branch
  • Handle all miscellaneous assigned duties and projects as assigned by upper management

Qualification Requirements:

Education / Licensing:

  • High School Diploma, college degree preferred
  • Must possess Adjuster’s license or other required jurisdictional licensing

 Technical skills:

  • Advanced level of interpersonal skills to handle sensitive and confidential situations and information
  • Requires advanced ability to assist claims unit adjusters with litigation direction and settlement negotiations with attorneys and arbitrators on first and third party claims
  • Requires advanced ability to work independently
  • Requires advanced level of organization and time management skills
  • Must possess advanced level written and verbal communication skills
  • Must be able to explain and appropriately respond to auditors, clients and potential clients during in-person presentations
  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (Microsoft Office platform)


  • Requires some travel including overnight as needed
  • Willingness to work flexible hours
  • Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds
  • Ability to persuade and influence others
  • Ability to develop and deliver presentations
  • Ability to create, compose and edit written materials
  • 24/7 accessibility required
  • Must have Sales or Marketing aptitude
  • Repeated use of keyboard, mouse and exposure to computer screens from either a desktop or laptop computer

If interested, please send resume to esharpe@narisk.com.

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