Quality Assurance Auditor

Conducts internal file audits, assists with external audits and other miscellaneous projects; must have substantial property claims experience.

Essential Duties and Responsibilities:

  • File Audits – utilize auditing software, SCORE, to provide a basis of technical scores in performance evaluations, and identify weaknesses to target areas for training.
  • Assist re-insurers, state, and primary carriers with coordination of internal audits.
  • Attend wrap-up meetings to help identify both individuals and issues for training or educational responses.
  • Assist with coordination of compliance audits.
  • Miscellaneous assigned duties and projects as issued by management.

Qualification Requirements

  • Education / Licensing:
    • Must have strong experience with auto claim handling and multiple lines of business.
    • High School Diploma or higher with 7+ years of claims handling experience.
    • Supervisory experience preferred.
    • Must possess a current Florida Adjusters license and required jurisdictional licensing.
  • Technical skills:
    • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
    • Previous negotiation and litigation skills preferred but not necessary.
    • Must be able to work independently and possess excellent written and verbal communication skills.
    • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)
  • Abilities:
    • Requires long periods of sitting
    • Requires working indoors in environmentally controlled conditions
    • Requires lifting of files and boxes up to approximately 20 pounds
    • Repeated use of keyboard, mouse, and exposure to computer screen

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