Quality Assurance Auditor

Job Description: Conducts internal file audits, assists with external audits and other miscellaneous projects; must have heavy property claims experience.

Essential Duties and Responsibilities:

  • File Audits – utilize auditing software, SCORE, to provide basis of technical scores in performance evaluations and identify weaknesses to target areas for training.
  • Assist re-insurers, state and primary carriers with coordination of internal audits.
  • Attend wrap-up meetings to help identify both individuals and issues for training or educational responses.
  • Assist with coordination of compliance audits.
  • Miscellaneous assigned duties and projects as issued by management.

Qualification Requirements:

Education / Licensing:

  • Must have strong experience with auto claim handling and multiple lines of business.
  • High School Diploma or higher with 7+ years claim handling experience.
  • Supervisory experience preferred.
  • Must possess a current Florida Adjusters license and required jurisdictional licensing.

Technical skills:

  • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
  • Previous negotiation and litigation skills preferred, but not necessary.
  • Must be able to work independently and possess excellent written and verbal communication skills.
  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. (Microsoft Office platform.)

Abilities:

  • Requires long periods of sitting
  • Requires working indoors in environmentally controlled conditions
  • Requires lifting of files and boxes up to approximately 20 pounds
  • Repeated use of keyboard, mouse and exposure to computer screen

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