Subrogation Unit Manager

Essential Duties & Responsibilities:

  • Law degree a plus
  • Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner
  • Adhere to all file handling standards, NARS Best Practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers and clients. Form well written emails and LLR’s internally and externally.
  • Demonstrate a strong commitment to the mission and values of the organization
  • Maintain strict confidentiality of client, company and personnel information
  • Works closely with Quality Assurance to ensure company objectives are met
  • Responsible for developing and overseeing the implementation of goals, procedures, and overseeing the daily operation of recovery team, researching and resolving problems with information service vendors; and preparing collection summary reports
  • Develop and implement effective salvage, subrogation and deductible recovery policies, procedures and organizational structure
  • Develop, evaluate and report production results to key management personnel
  • Ensure the recovery department practices are in compliance with all regulatory / legal requirements
  • Design and deliver recovery training that enhances the recovery team as well as the claims department’s recovery effectiveness
  • Analyze and interpret performance results in relation to goals and recommend and initiate associated corrective action (develop benchmarks by LOB) Monitor and verify achievement of acceptable performance and quality standards in the recovery process by reviewing supervisor audits
  • Direct the daily activities of the recovery team
  • Plan and conduct team meetings to communicate necessary information in a timely and appropriate manner to all affected staff
  • Select, assign, train and evaluate subordinate personnel and recommend or initiate associated personnel actions
  • Keep updated about current knowledge of industry new developments
  • Miscellaneous duties and projects as assigned


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