Systems Administrator

January 29, 2020
Altamonte Springs, FL
Job Type


· Assist both internal and external customers on open issues, follow issues to completion.

· Manage and maintain VoIP phone system, review and assess system to ensure fully operational.

· Maintain active directory and identity management systems.

· Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

· Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.

· Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

· Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

· Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

· Assist with desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

· Responsible for capacity, storage planning, and database performance.

· Add, remove or update user account information, reset passwords, etc.

· Effectively meet deadlines, properly utilizing resources and establishing priorities.

· Responsible for phone support, adding/disabling user accounts, troubleshooting issues with vendors.

Qualification Requirements:

· 3-5 years of database, network administration, or system administration experience

· System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus

· Working knowledge of virtualization, VMWare, or equivalent.

· Strong knowledge of systems and networking software, hardware, and networking protocols.

· Experience with scripting and automation tools. · A proven track record of developing and implementing IT strategy and plans.

· Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

· Working knowledge of configuration and maintenance of VOIP systems, experience in Ring Central VoIP system preferred.

· Working knowledge Fresh Service ticketing system or similar ITIL/ITSM relevant ticketing systems.

· Working knowledge of Identity management systems utilizing multi-factor authentication, experience with OKTA Identity Management System desirable.

· Working knowledge of Windows, Windows Server OS, and modern version of Linux.

· Ability to work in Active Directory setup OU, GPO, add/disable users.

· Ability to setup Office 365 users, mailbox, etc.

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