Client Relations Manager

Published
July 21, 2021
Location
Nationwide, Remote
Category
Job Type

Description

Job Description: Effectively manage general agent, carrier, and self-insured partner relationships to maintain existing relationships and derive new business opportunities. Provide direction and training to the organization to achieve high customer satisfaction. Assist the sales process. Through working with existing clients, identify workflows, problems, and procedures to enhance the relationship and provide consistency of the corporate image and results. As an integral part of the client management team, this position will assist in decisions, work groups and implementations that affect the course of the company.
Essential Duties and Responsibilities:
  • Develop additional opportunities by networking with existing clients.
  • Occasional cold call prospecting.
  • Heavy Travel involved.
  • Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities.
  • Ensure complete understanding and insight of customer’s needs and intentions.
  • Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct.
  • Prepare and conduct business presentations.
  • Transmit reports to and from clients. Oversee stewardship reporting process.
  • Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements.
  • Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking engagements.
  • Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  • Actively participate in local and national trade associations.
  • Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed.

Qualification Requirements:

Education / Licensing:

  • High School Diploma or equivalent required, 2-year degree or higher preferred.
  • Must have 10+ years combined claims and/or sales experience.
  • Minimum of 4 years of marketing or account management experience in another TPA or claims-related organization.

Technical Skills:

  • Must have excellent interpersonal skills.
  • Must be able to work independently and possess excellent written and verbal communication skills.
  • Must possess excellent presentation skills.
  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software, (Microsoft Office platform).

Abilities:

  • Requires long periods of sitting and/or standing.
  • Requires working indoors in environmentally controlled conditions.
  • Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds
  • Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer.
  • Requires extensive travel including overnight as needed.
  • Excellent ability to persuade and influence others.
  • Willingness to work flexible hours.
  • Professional appearance required.
  • Heavy travel involved.
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