Customer Service Representative

Published
May 4, 2021
Location
Remote, Nationwide
Category
Job Type

Description

Job Description:

Provides technical and customer service support for the claim department representatives by setting up first notice of loss claims. Provides customer service for external and internal customers. Receives and processes all first notice of loss according to the established individual program handling guidelines for assigned client/program. Makes follow-up phone calls and vendor assignments as requested.

 

Work Schedule:

Monday-Friday 11am-8pm

Saturday 8am-5pm (1 or 2 Saturdays/Month)

 

Education & Experience:

  • Must possess a High School Diploma, higher education a plus
  • Bilingual abilities (Spanish) a plus
  • 2+ years of customer service experience preferred

 

Technical Skills:

  • Must possess excellent written and verbal communication skills.
  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)

 

Knowledge:

  • Position requires poise, tact, and diplomacy at all times
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information

 

Essential Duties and Responsibilities:

  • Provide customer service via phone support to all company customers and other claim related parties
  • Lead the caller through the first notice of loss reporting process
  • Obtain information from caller to verify the accuracy and completeness of information being reported
  • Properly record and enter all newly reported losses
  • Respond to customer inquiries in a polite, timely and accurate manner
  • Notify appropriate technical personnel regarding both new losses and technical inquires
  • Provide pre and post loss material to assigned customers as required
  • Performs other assigned tasks and duties as required or directed by department leadership
  • Adheres to the department's set performance and attendance policies

 

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