- Identify, analyze and confirm coverage.
- Make first contact with parties and clients within 8 business hours.
- Contact appropriate parties and providers to determine liability, compensability, negligence and subrogation potential.
- Contact appropriate parties to obtain any needed information and explain benefits as appropriate. Continue contact throughout the life of the file as appropriate.
- Answer phones, check voice mail regularly and return calls as needed.
- Assist with training/mentoring of Claims Adjusters.
- Assist management when required with projects or leadership as requested.
- Handle the various duties/responsibilities of the Assistant Unit Manager/Unit Manager as delegated in their absence.
- Must be willing and able to attend meetings by Skype or Facetime as requested.
- Refer all files identified with subrogation potential to the subrogation department.
- Verify facts of loss and pertinent claims facts. Assign vendors as needed, and evaluate coverage and damages as appropriate.
- Evaluate claims, write coverage letters, and report to the clients per the claim handling guidelines.
- Recognize and report potential fraud cases.
- Develop and direct a litigation plan with a defense attorney (if assigned), utilizing all defenses and tools to bring the file to closure. Ensure all filings and state-mandated forms are completed timely. Litigated files must be diaried effectively based on current activity, but no greater than every 60 days.
- Review claim files involving active litigation on a monthly basis at minimum, and document responses to filings, development of defenses, depositions, and timely referral to defense counsel.
- Direct the actions of defense counsel on litigated files.
- Attend mediations and trials as required for cost-effective litigation management.
- Establish ultimate reserves (anticipated cost to bring the file to close based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event.
- Pay all known benefits, ensuring they are paid timely on state statute.
- Verify all provider bills have been appropriately reviewed and paid within standard timeframes.
- Report all liability issues and potential large loss claims to the client and/or reinsurer based upon the criteria provided by the client.
- Must pass all internal and external audits, which include those performed by regulatory agencies, carriers, and clients.
- Follow reporting requests as outlined by client files and NARS guidelines.
- Document a plan of action in the claim system and set appropriate diaries.
- Maintain a regular diary for monitoring and directing medical care, case development, or litigation.
- Close all files as appropriate in a timely and complete manner.
- Maintain closing ratio as dictated by the management team.