Quality Assurance Auditor

December 2, 2020
Remote, Nationwide
Job Type


Job Description:  Conducts internal file audits, assists with external audits, and other miscellaneous projects


Essential Duties and Responsibilities:

  • File Audits - utilize auditing software, SCORE, to provide the basis of technical scores in performance evaluations and identify weaknesses to target areas for training
  • Conduct phone audits for Customer Service Scores
  • Assist reinsurers, state, and primary carriers with coordination of internal audits
  • Attend wrap-up meetings to help identify both individuals and issues for training or educational responses
  • Assist with coordination of compliance audits
  • Miscellaneous assigned duties and projects as issued by management


Qualification Requirements:


Education / Licensing:

  • Must have strong experience with auto claim handling and multiple lines of business
  • High School Diploma or equivalent required, 2-year degree or higher preferred
  • 5+ years of claim handling experience
  • Encouraged to obtain additional credentials in claims field
  • Current Florida Adjusters license and required jurisdictional licensing necessary


Technical Skills:

  • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information
  • Previous negotiation and litigation skills are preferred but not necessary
  • Must be able to learn additional lines of business in claims in order to audit those specific claim types
  • Must be able to work independently and possess excellent written and verbal communication skills
  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office platform)


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