Description
Premier TPA with Growth Opportunities is Searching for a Client Relations Manager – a people-first, results-driven pro to help us grow and keep our customers happy!
Client Relations Manager
- Prior Claims Adjusting Experience Needed
- Prior Marketing/Sales/Account Management Experience Needed
Working From Home
- Comprehensive Benefits Package
- Medical, Dental, Vision Insurance
- Paid Time Off Program
- 401k
- And Much More!!!
Job Description:
- Develop additional opportunities by networking with existing clients.
- Occasional cold call prospecting.
- Heavy travel involved.
- Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities.
- Ensure complete understanding and insight of customer’s needs and intentions.
- Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct.
- Prepare and conduct business presentations.
- Transmit reports to and from clients. Oversee stewardship reporting process.
- Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements.
- Identify issues that impact consistency and customer satisfaction and work with leadership to resolve.
- Develop and enforce departmental processes and procedures.
- Guide stewardship presentation process and assist with the identification of trends.
- Ensure overall client retention.
- Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking
- Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
- Actively participate in local and national trade associations.
- Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed.
Education / Licensing / Experience:
- High School Diploma or equivalent required, 2-year degree or higher preferred.
- Must have 5+ years of claims adjusting experience.
- 10+ years overall experience in claims/sales or related role.
- Minimum of 4 years of marketing or account management experience in another TPA or claims-related organization.
Technical Skills:
- Advanced level of interpersonal skills to handle sensitive and confidential situations and information.
- Must be able to work independently and possess advanced level written and verbal communication skills.
- Must be able to explain and appropriately respond to auditors, clients, and potential clients during in-person presentations.
- Must be a proven leader able to synthesize information competently and present it to management, staff, and external customers in either oral or written form.
- Exceptional problem-solving skills.
- Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software and claims processing programs (Microsoft Office platform).
Abilities:
- Requires the ability to travel a minimum of 25% - 30% of the time.
- Requires long periods of sitting.
- Willingness to work flexible hours.
- Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds.
- Requires ability to attend meetings via Webinar/Skype or other video access.
- Ability to persuade and influence others.
- Ability to develop and deliver presentations.
- Ability to create, compose and edit written materials.
- Must have Sales or Marketing aptitude.
- Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer.