Description
- On-site at our Lake Mary, FL Office
- Approximately 20-24 Hours/Week
Job Description:
Provides technical and telephonic customer service support for the IT Support Department
Essential Duties and Responsibilities:
- Provide basic telephone support to all company customers, troubleshooting issues with vendors.
- Respond to customer inquiries in a polite, timely and accurate manner.
- Assist both internal and external customers on open IT issues, follow to completion.
- Work helpdesk tickets effectively and timely until completed.
- Imagining and shipping new and replacement equipment.
- Performs other assigned tasks and duties as required or directed.
Work Environment Requirements:
- This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.
- The ability to maintain focus and productivity while working for long hours in front of a screen is essential.
Qualification Requirements:
Education / Licensing:
- High School Diploma or equivalent required
- IT technical training or working towards an IT degree.
Technical Skills:
- Knowledge of basic principles or systems.
- Knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software. (Microsoft Office platform.)
- Best practices in IT support.
- Troubleshooting ability.
Abilities:
- Position requires poise, tact, and diplomacy always.
- Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
- Must be able to communicate clearly and concisely with customers, and other involved parties.
- Requires long periods of sitting.
- Requires consistent data entry / typing ability.
- Repeated use of keyboard, mouse, and exposure to computer screen
- Requires working indoors in environmentally controlled conditions Requires lifting of files and boxes up to approximately 20 pounds.