Description
Are you a Business Analyst with experience in?
- Claims operations and administration systems
- AI assisted workflow and automation
- Atlassian and Microsoft suite of products
APPLY TODAY!
Why should you apply today?
- WORK-FROM-HOME
- Comprehensive Benefits
- Career Growth & Development Opportunities
We’re looking for a Business Analyst who will:
- Work as a member of cross-functional teams to identify, design, and document business requirements for AI-enabled process improvements, operational efficiencies, and business automation solutions within the NARSCore platform ecosystem.
- Have excellent attention to detail and the ability to communicate and collaborate with operational business owners, subject matter experts, Senior Leadership, Product Management, and Development teams to identify opportunities where AI can improve workflows, reduce manual effort, support decision-making, and increase operational efficiency.
- Have strong claims operations knowledge and the ability to translate operational challenges into clear business and functional requirements for Development teams.
Essential Duties and Responsibilities:
- Work with operational business process owners and end users to develop thorough business and functional requirements.
- Analyze claims workflows and identify opportunities where AI-assisted solutions or automation may improve operational efficiency and user experience.
- Create concise and relevant project artifacts, process documentation, workflow diagrams, and business metrics related to operational needs.
- Work with Development teams to ensure requirements are understood and implemented as intended.
- Communicate with all levels of the organization including end users, operational leadership, Senior Leadership, Product Management, and Development teams.
- Function as a subject matter, process, and operational expert for claims-related workflows and business processes.
- Identify gaps in technology, processes, and operational workflows and recommend
- AI-assisted or automated solutions where appropriate.
- Ensure timely delivery of requirements and design documentation in line with project milestones.
- Recommend process improvements and assist with implementation planning to improve operational efficiency and reduce manual effort.
- Conduct interviews, workflow analysis, and operational investigations to support business cases and solution recommendations.
- Present findings, recommendations, and business cases to leadership for review and decision-making.
- Collaborate with training and operational teams to support rollout and adoption of new functionality.
- Analyze improvement requests and assist in determining operational value and ROI.
- Responsible for documenting workflows, requirements, and operational processes.
Qualification Requirements:
Education / Licensing:
- High School Diploma or equivalent required; 2-year degree or higher preferred.
- Six Sigma certification not required; practical process improvement experience preferred.
Required Qualifications:
- 5+ years of experience as a Business Analyst or similar role
- Strong background in claims operations, claims administration systems, or TPA environments
- Experience gathering and documenting business and functional requirements
- Ability to translate operational needs into actionable development requirements
- Strong communication and collaboration skills
- Experience working in Agile environments
- Familiarity with AI, intelligent automation, or workflow automation concepts
Preferred Qualifications:
- Experience working with Product Management and Development teams
- Understanding of claims workflows and operational processes
- Exposure to APIs, integrations, or modern software platforms