Description
Looking for an ideal candidate who genuinely enjoys working in a customer service position, likes to assist others and is fluent in English and either Chinese, Cantonese or Mandarin
Apply today so we can talk to you about why NARS could be the best opportunity you’ve been looking for!
- 100% Work-From-Home position
- Full time with great benefits (paid vacation & holidays + medical, dental, vision, 401k retirement plan and much more!)
- Great Work/Life Balance
- Professional Growth Opportunities
Starting at $18/hour!
Full-Time Position - Monday-Friday 11:00 am – 8:00 pm
A Bilingual (Chinese or Mandarin or Cantonese) Claims Intake Representative provides technical and telephonic customer service support for the claim department representatives by setting up first notice of loss claims.
Essential Duties and Responsibilities:
- Provide telephone service and assistance to all company customers and other claim-related parties.
- Respond to customer inquiries in a polite, timely and accurate manner.
- Enter and maintain required claim information into the company claim system.
- Notify appropriate technical personnel regarding both new losses and technical inquiries.
- Provide pre and post loss material to assigned customers as required.
- Performs other assigned tasks and duties as required or directed.
You Will Need To:
- Provide telephone service and assistance to customers and other claim related parties
- Responds to customer inquiries in a polite, timely & accurate manner
- Enter & maintain required claim information into company claim system
- Place follow-up calls to insureds/claimants/agents to obtain missing information
Qualification Requirements:
Education / Licensing:
- High School Diploma or equivalent required, 2-year degree or higher preferred.
- Bilingual abilities (fluent in English AND either Chinese, Mandarin or Cantonese) including translation a plus.
- 2+ years of customer service experience preferred.
Technical Skills:
- Advanced / accurate typing skills.
- Must possess excellent written and verbal communication skills.
- Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office platform).
Abilities:
- Position requires poise, tact, and diplomacy always.
- Agree to work overtime for catastrophe situations which may require weekends and holidays.
- Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
- Must be able to communicate clearly and concisely with customers, claimants, and other involved parties.
- Requires long periods of sitting.
- Requires consistent data entry/typing ability.
- Repeated use of keyboard, mouse, and exposure to computer screen.
- Requires working indoors in environmentally controlled conditions.
- Requires lifting of files and boxes up to approximately 20 pounds.