Description
Claim Training Unit Manager
- Office Location: Lake Mary, FL
Passionate about training and developing new talent? Join us as a Claim Training Unit Manager and help shape the future of our claims team by launching the careers of our newest adjusters.
Comprehensive Benefits
- 401k
- Insurance
- Paid Time Off
- Company Paid Holiday
As a Claims Training Unit Manager, you will be responsible for designing and delivering comprehensive training programs for claim trainees. You will oversee their skill development, monitor their progress, and ensure they are fully prepared for advancement into adjuster roles across various business lines.
Essential Duties and Responsibilities:
- In coordination with NARS training department, facilitates orientation and onboarding sessions for new hires in the trainee program.
- Effectively supervises unit of 4-6 people and their respective caseloads in a structured, collaborative setting.
- Communicates clearly and provides consistent direction to enable staff to achieve key business and developmental goals.
- Provides comprehensive training on Best Practices, Claim Handling Timelines, guidelines, and performance expectations for both the trainee and adjuster roles.
- Coordinates and provides mentorship and support for all trainees throughout the training and claim adjusting environments.
- Collaborates with various claims and organizational leaders to ensure trainees develop a holistic understanding of NARS as a third-party administrator.
- Demonstrates a solid commitment to the mission and values of the organization.
- Maintains strict confidentiality of client, company, and personnel information.
- Adheres to all file handling standards, NARS Best Practices, state statutes, and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients.
- Forms well-written emails, letters, LLRs, and other correspondence when communicating internally and externally.
- Leads and manages by example to promote a culture of service and continuous improvement.
- Demonstrates a high degree of emotional intelligence when dealing with trainee needs, handling conflicts, and developing a positive learning environment.
- Works closely with Quality Assurance to ensure file quality and company objectives are adhered to.
- Ensures appropriate licensing is obtained and maintained, and continuing educational requirements are met.
- Provides continuous feedback to staff through all phases of training to ensure understanding and command of key concepts and expected behaviors.
Qualification Requirements:
- High School Diploma or equivalent required; 2-year degree or higher preferred.
- Must have 5+ years of overall claims adjusting and/or claims management experience, preferably in multiple business lines.
- Must obtain Florida adjusters license, and secure licensing in additional jurisdictions as needed.
- Must have the ability to work in our Lake Mary, Florida office on a regular basis.