Claims Desk Appraiser

July 20, 2021
Nationwide, Remote
Job Type


Job Description:
Our Auto Desk Appraiser investigates, evaluates, and appraises damaged motor vehicles on a caseload of 10 appraisals per day of varying condition.

Essential Duties and Responsibilities:
•    Examines first and third-party vehicle damage.
•    Follows the company photograph guidelines to verify the identity of the vehicle and to thoroughly document current condition/damage, prior damage, vehicle options, etc.
•    Reviews estimates submitted with photos and subrogation demands.
•    Prepares accurate written appraisals to determine and verify the extent of vehicular damage.
•    Ensures adherence to claims procedures and guidelines prescribed by the company and account handling instructions to produce a high-quality work product.
•    Negotiates repair prices with repair facilities and secures agreed prices for repairs.
•    Maintains a list of company approved part suppliers and uses these firms whenever possible/applicable to control the cost of repairs and to ensure quality work.
•    Obtains all necessary documentation to substantiate the appraisal and/or settlement being offered.
•    Returns completed appraisal to the handling adjuster no later than 24 hours from date of inspection, receipt of photos, subrogation demands or owners’ choice estimates.
•    Requests photos from repair facilities, creates estimates and establishes an agreed upon price on reinspects within two (2) business days.


Qualification Requirements:

Education / Licensing:
•    High school diploma or GED required.
•    3+ years of experience in automobile appraising required.

•    Must possess, or have the ability to obtain, a Florida Adjuster’s license or other required jurisdictional licensing.

Technical Skills:
•    Insurance carrier experience is a plus.
•    Must have good computer skills.
•    Must have good planning and organizing skills.
•    Must have good written and verbal communication skills. Some positions may require specific bilingual skills.
•    Must have the ability to effectively deal with conflict.

•    Requires long periods of sitting.
•    If you live within 25 miles of an office, you will be required to commute and work out of that office.  
•    Requires working indoors in environmentally controlled conditions.
•    Requires lifting of files and boxes up to approximately 20 pounds.
•    Repeated use of a keyboard, mouse, and exposure to computer screens.
•    Requires travel as assigned, which can at times be extensive (5 to 7 days per month).

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