Description
Work From Home
- 11am-8pm Work Schedule
Comprehensive Benefits Package
- Medical, Dental, Vision Insurance
- Paid Time Off Program
- 401k
- And Much More
Premier TPA with Growth Opportunities is searching for a Customer Care Specialist for our Team
Essential Duties and Responsibilities:
- Provide telephone service and assistance to all company customers and other claim related parties
- Respond to customer inquiries in a polite, timely, and accurate manner
- Enter and maintain required claim information into company claim system
- Notify appropriate technical personnel regarding technical inquiries on existing losses
- Provide pre- and post-loss material to assigned customers as required
- Place follow up calls to insureds/claimants/agents to obtain missing information
- Pass all internal and external phone audits
- Meet or exceed all call volume goals
- Follow all escalation guidelines as outlined
- Navigate multiple programs/systems to access and pull policies into the claim file
- Fully and accurately update ALL policy data within the Insurance Policy module in C3 based on the policy pulled
- Update C3 with any missing or incorrect information i.e.: insured name/address/etc.
Work Environment Requirements:
- This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.
- The ability to maintain focus and productivity while working for long hours in front of a screen is essential.
Education / Experience:
- High School Diploma or Equivalent, higher education a plus
- Bilingual abilities (Spanish) a plus
- 2+ years of customer service experience preferred