Description
Transportation Claims Unit Manager – Bodily Injury & Property Damage– Commercial Auto / Commercial Trucking
Work-From-Home
Comprehensive Benefits Package
- Medical, Dental, Vision Insurance
- Paid Time Off Program
- 401k
- And Much More
TPA with Growth Opportunities – Needs a Transportation Claims Unit Manager for a Team of Bodily Injury and Property Damage Claims Adjusters in our Commercial Auto / Trucking Team
Essential Duties and Responsibilities:
- Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.
- Adhere to all file handling standards, NARS Best Practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.
- Demonstrate a strong commitment to the mission and values of the organization.
- Maintain strict confidentiality of client, company, and personnel information.
- Works closely with Quality Assurance to ensure company objectives are met.
- Review and respond to claim appeals and grievances, investigate, and respond to complaints.
- Adhere to the policy and procedures of NARS.
- Lead and manage by example to promote culture of service and continuous improvement.
- Provide leadership to achieve key business goals.
- Assign accountability for desired outcomes and hold adjusters to required dates.
- Communicate clearly and provide adequate direction.
- Track trends by program and unit – know the team’s claims when a client asks.
- Know the Team’s Clients and be able to confidently discuss their claims.
- Effectively manage corrective action processes in accordance with Human Resource guidelines.
Qualification Requirements:
Education / Licensing:
- High School Diploma or equivalent required, 2-year degree or higher preferred.
- Requires 7 + years of overall claims and litigation experience, preferably in the line of business being handled.
- Preferred 2+ years Claims Supervisory experience or similar/related experience in the appropriate field.
- Claims designation (AIC,ARM,CPCU, SCLA or other industry related) preferred.
- Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.